GROUND SHIPPING/DELIVERY TIMES
Fedex Ground Shipping usually takes 2-4 business days, depending
on destination state. (Weekends are not included in the delivery
time)
The appropriate shipping charges will be added to any orders in
which the ground shipping is not selected.
All gift basket orders will be shipped the next business day. Orders
placed on Saturday, Sunday, & Holidays will be shipped the next
business day.
CHRISTMAS DELIVERY INFORMATION
Same day shipping service applies for all orders placed by 12:00
PM PST through December 19th. On December 22nd and 23rd only 2nd
day and next day air orders will be shipped the same day. All 3
day and ground orders that come in on December 22nd and 23rd will
be shipped on December 29th. If this changes for any reason we will
notify you as soon as possible. Of course Fedex does not guarantee
any shipping methods to arrive before Christmas if they are shipped
after December 12th. There will be no refunds on late deliveries.
EXPRESS SHIPPING/DELIVERY TIMES
Other shipping methods include USPS Priority Mail (2-3 days) and
USPS Express Mail (overnight to most areas). Additional charges
will apply for these shipping options.
WHERE WE SHIP OUR GIFT BASKETS
We offer delivery of our gift baskets to any physical address within
the United States. Please keep in mind that Alaska and Hawaii do
have higher rates. If you have any questions regarding shipping
rates please contact us and we would be glad to help you.
We currently do not ship to P.O. boxes, APO/FPO addresses, or overseas.
These destinations are too high risk, and we have experienced numerous
incidents where the packages were either damaged, lost, or returned
to us at great expense.
PERISHABLE ITEMS
During the summer months, we provide ice packs in all chocolates
& perishable gifts, to ensure that our chocolates, fruits, and
bakery items arrive fresh.
Although this is more costly, it is the only way to ensure that
the gift will arrive fresh.
SUBSTITUTIONS
At times, we may need to substitute items within one of our gift
baskets, to ensure freshness and timely delivery. We will always
substitute of equal or greater value, without compromising the theme,
design, color, or quality of the gift.
ENCLOSURE CARDS
An enclosure card is included in all of our merchandise with the
message of your choice. Please be sure to include your name or the
company name, so the recipient knows who the gift is from.
PAYMENT
We gladly accepts PayPal and Visa, MasterCard, Discover, American
Express though PayPal. Once the payment is received, your gift will
be shipped.
TRACKING YOUR ORDER
Once the order has been shipped, you will immediately receive an
email notification with a tracking number to track your gift online.
You may also call FED EX Toll Free at (800) 463-3339.
CHANGING SHIPPING INFORMATION
If an error is made in the shipping address, or needs to be changed,
please notify us immediately. If the order has not yet shipped,
we will be glad to make any necessary changes.
However, if the gift has already been picked up by the parcel delivery
company, we will need to contact FEDEX, and attempt to reroute the
package to the correct address. A rerouting fee of $10.00 will be
charged to your credit card for this error.
CANCELING YOUR ORDER
If you wish to cancel your order for any reason before it ships,
please notify us immediately by e-mailing us.
Once the order has been shipped and not yet delivered, you will
only be charged for shipping, and the merchandise will be credited
back.
REFUNDS
We offer refunds for any damaged or defective gifts, as long as
the claims are placed within 15 days of the gift being received.
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